Only approved service agents, such as REAX, are authorised to service the ICX Power Ascender in the UK. Our technicians are accredited and trained by Skylotec Nordic, ensuring your device is maintained to exact original equipment manufacturer standards using new original parts.

A Level 1 service covers routine inspection and preventative checks. This includes a full visual inspection, cleaning, lubrication, functional testing of the motor, battery and remote, firmware/software checks, and updating the service log with a compliance certificate.

Yes. REAX only uses genuine OEM parts supplied directly by Skylotec and Husqvarna. This ensures your ICX Power Ascender remains safe, compliant, and covered under manufacturer servicing requirements.

Typical turnaround is 5–10 working days, depending on the service level required and parts availability. Urgent turnaround can be arranged for critical operational needs.

Absolutely. REAX supports fleet servicing agreements, allowing multiple devices to be maintained under one schedule with streamlined reporting and compliance records.

Servicing frequency depends on usage, but ICX Power Ascenders require a Level 1 service annually (or frequency based on local legislation – In the UK LOLER is 6 monthly), with Level 2 or 3 services scheduled at intervals specified by the manufacturer or based on operational hours. REAX can advise a tailored schedule.

• Level 1: Routine inspection and maintenance. • Level 2: Preventative maintenance including partial dismantling, wear checks, consumables replacement, and system testing. • Level 3: Major overhaul with full dismantling, replacement of critical components, load testing, and full recertification.

Yes. Following inspection and servicing, REAX issues the necessary LOLER-compliant certification and full-service reports, giving you traceability and compliance assurance.

Yes. REAX offers nationwide collection and return for ICX Power Ascenders. Devices can also be dropped off at our North West Service Centre if preferred.

REAX has a successful track record in Skylotec associated servicing both on an ad hoc and bulk overhaul basis and combines manufacturer training, original Skylotec parts and compliance expertise. As a UK-based service centre, we deliver unrivalled servicing for ICX Power Ascenders. Our reputation for reliability and technical excellence makes us the trusted choice for operators across the UK. We’re also an accredited Actsafe Skylotec Powered Ascender training centre. We use and train clients on these devices to offer comprehensive technical support throughout the process.