DELIVERY & RETURNS POLICY

DELIVERY AND RETURNS

Standard (NEXT DAY ) £10+VAT *covers majority of the UK but some areas such as Highlands and Islands additional charges or time frame may apply.

Delivery is MON – FRI

UK delivery

PLEASE ORDER BEFORE 1PM

Click and Collect (our centre) *FREE

Open MON – FRI

UK delivery

PLEASE ALLOW 2 HOURS BEFORE PICK UP (EXCLUDING BANK HOLIDAYS)

Europe delivery *Call for prices and lead time

DELIVERY IS MON – FRI

PLEASE ORDER BEFORE 1PM

SHIPPING INFORMATION (domestic delivery)

At REAX Equipment Ltd we aim to offer a reliable delivery from dispatch. Goods are sent via Royal Mail or DPD. You will be set a text with the details of your delivery when we use DPD, this will ensure that you cannot miss your delivery. On occasions items may become lost in the post. Due to a policy enforced by our couriers we must wait 14 working days before we can issue another item or offer a refund. Under no circumstances will we resend goods until this time period elapses. As parcels are sent with 3rd party couriers, we cannot specify a time of delivery nor can you request any special instructions. If an item is sent to an address that you specified when ordering which turns out to be incorrect, we are not liable if this item does not reach you.

REAX Equipment Ltd cannot be accountable for any delays incurred whilst in transit with our couriers. Any orders placed over the weekend or on a bank holiday will not be dispatched until the next working day. All deliveries are given the utmost importance and we will aim to deliver you products on time. We cannot take responsibility for any lost or stolen parcels. Please contact us as soon as you can with any problems. Items can be returned in-line with our current returns policy; you can download a returns note from our website www.reaxltd.com.

SHIPPING INFORMATION (International delivery)

If you are ordering outside of the UK please note the standard international delivery option is 10-12 working days, although is may arrive much sooner. Please note there maybe import restrictions and extra costs associated which are out of our hands.

If you decide that you want to cancel your order for any reason before we have shipped, then the full cost will be refunded including the postage you paid. When refunds are applied, if you have used any discount codes you will get the refund on the amount you paid, you will also need to send back all products before the refund is applied.

Please note, refunds can take 3-5 working days after we have received your goods back. This is unfortunately out of our hands and is due to the payment systems that we use.

If however if you have paid via PayPal the refund is normally back in your PayPal account within 2 hours. We want you to be 100% happy with the service, products and people associated with REAX Equipment.

If you have any ideas, suggestions or even complaints, we want to hear from you as this will improve our service and customer experience.

Thank you for shopping with us and we hope to see you coming back again and again.

RETURNS INFORMATION

We offer a no quibble returns policy, if you send your item(s) back within 28 days, undamaged and in it’s original sealed packaging, we will refund you the amount you paid *(excluding any postage paid). or an exchange, which ever you prefer, no questions asked. We will pay postage back to you on exchanges and both ways on faulty items. If any item develops a manufacturing fault we will exchange or refund the item and postage *(please provide a copy of you postage receipt) in line with the Manufactures own policies. The fault must be a manufacturing fault as we cannot cover accidental damage. We are sure because you will look after your PPE, that accidents are not going to happen!

RETURNS ADDRESS

REAX EQUIPMENT WEB RETURNS

UNIT 3, KEYSTONE COURT

HALLAM WAY

WHITEHILLS BUSINESS PARK

BLACKPOOL

LANCASHIRE

FY4 5NZ




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